Customer Support Engineer (24*7 Night Shift)

Join the Future of Supply Chain Intelligence — Powered by Agentic AI  

At Resilinc, we’re pioneering intelligent, autonomous systems that redefine supply chain risk management. Our agentic AI helps global enterprises predict disruptions, assess impact, and act in real time — before operations are affected. Named a 2025 Gartner® Magic Quadrant™ Leader, we’re trusted by top companies in life sciences & pharma, aerospace & defense, high tech, and automotive to protect what matters most. Be part of a team that's redefining resilience on a global scale.

But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters.

Check out this blog to learn more about how we are impacting the world's most critical supply chains. Global Supply Chain Risks 2026: Act Faster | TEC  

Resilinc | Innovation with Purpose. Intelligence with Impact.  

The Customer Support Engineer is the single point of contact for internal & external customers and is responsible for providing end-to-end technical support, advice, and assistance on the Resilinc Product. Analysts will generally deal directly with end users and actively communicate answers in a way they can understand. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Request resolution may involve fixing minor code issues, querying various data tables to get the data followed by a thorough analysis to appropriately respond to the request or identify a problem, if required raise a request for internal teams to fix a problem, provide answers to the end user questions & own end-to-end customer communication and documenting analysis & resolutions provided on request tracking tools. Customer Support Engineer will be responsible for the accuracy of resolutions being provided.

What's in it for you?

At Resilinc, we’re fully remote, with plenty of opportunities to connect in person. We provide a culture where ownership, purpose, technical growth and a voice in shaping impactful technology are at our core. Oh, and the perks? Full-stack benefits for health, wealth and wellbeing to keep you thriving. Check in with your talent acquisition contact for a location-specific FAQ.

Curious to know more about us? Dive in at www.resilinc.ai  

More great news! Resilinc is backed by Vista Equity Partners

Resilinc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application process please contact HR@resilinc.com.